Moonpig has apologised after being bombarded with complaints from customers about deliveries of Mother's Day cards and flowers that were damaged, delayed or failed to arrive.
The online greeting card and gift firm spent Mother's Day answering the stream of complaints on social media before reportedly attributing the problems to "an issue" with a supplier.
Among the complaints posted on Twitter and Facebook were photos of flowers with wilted leaves and snapped stems and a smashed vase.
Helen Palmer posted a photo of a sorry-looking bouquet and a damaged vase along with the comment "#unhappy Mother's Day".
Michael Blair wrote on Twitter: "OMG ! Flowers just arrived for Mum - broken, ripped, dead, disgusting! And no card til Monday either!"
Becky Peters, from Newport, South Wales, tweeted: "@MoonpigUK two years in a row you have disappointed me, you've lost a customer. Don't advertise your cards to be delivered on Mother's Day if they're not going to arrive."
But there were some customers who were much more positive about Moonpig's service.
Melissa Rose Ledbury wrote on Facebook: "Quite surprised to see all the negative comments, I was going to say I'm really pleased with my order, my mum text me around 10 to say her flowers had arrived and said they look lovely!"
A spokesman for Moonpig told the BBC: "We can confirm that an issue with one of our suppliers has delayed the delivery of flowers to some of our customers this weekend.
"We know how important Mother's Day is and we have apologised to and compensated all customers who have experienced a delay.
"We've been working hard to put things right and by the end of Mother's Day almost all orders have been delivered. We hope our customers accept our sincere apologies."
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